Refund policy

Refunds are always made to the original purchaser.
If the purchase was made via credit/debit card or online payment, the refund will be credited to the original payment method within 7–10 working days.
Refunds will not be issued in cash or to any alternative account.

Customized Products: Returns, exchanges, and refunds are not accepted for customized products as they are specially made for you. Please review the description and specifications carefully before placing your order.
Defective or Damaged Products:
- An unboxing video is mandatory to claim a refund or replacement. Claims without an unboxing video will not be accepted.
- Kindly send the unboxing video, defect images, and your order number to moshitustore@gmail.com within 24 hours of delivery.
- Our team will review the case and inform you of the next steps. If the claim is approved, a replacement product will be sent within 10 working days.
Incorrect Address / Unavailability: If the address provided is incorrect or the recipient is unavailable, we will not be able to redeliver, as items cannot be reused.

On rare occasions, we may need to cancel an order due to circumstances beyond our control.
In such cases, we will notify you as soon as possible and offer an alternative product or delivery date.
If you prefer not to proceed, a full refund will be issued.

The ability to cancel depends on the nature of the product and the stage of processing.
Customized orders cannot be cancelled once confirmed, unless Moshi Tu is unable to fulfill the order.
If customization work has already begun and cancellation is requested, only 50% of the product price may be refunded in unavoidable circumstances.
For non-customized products, please contact moshitustore@gmail.com at the earliest to check if cancellation is possible.

Your cart is empty